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Patient Information

Upon Discharge

Continuum of Care
Our Continuum of Care office is available to help you and your family cope with hospitalization and illness. The Continuum of Care office, which can be reached by calling 410-778-7668, ext. 2333, works closely with you and your physician to:

provide clinical assessment and counseling;
facilitate communication between you and your family and the
   interdisciplinary team;
coordinate your healthcare needs with other medical facilities,
   care providers and vendors.

To ensure that the care you receive at Chester River Hospital Center is high-quality, appropriate and cost-effective, our Quality Management department continuously monitors the programs, staff and services involved in your care. We follow guidelines established for these review procedures by state and federal regulators and the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).

Although most patients are discharged during the morning, you may be discharged from the hospital at any time once your physician has prepared your discharge orders. If the person taking you home cannot pick you up when you are cleared for discharge, please let a member of your Care Team know. When you are ready to leave the hospital, a nursing staff member or volunteer will accompany you to your vehicle.

Financial Responsibilities
It is important for you to discuss your estimated length of stay, and anticipated tests and services, with your physician prior to your admission. Many insurance carriers have coverage limitations on room charges and certain tests, services and procedures.

Once we receive your insurance information, one of our Patient Account Representatives will verify your benefits. If your insurance will not fully cover your estimated charges, including deductibles and co-payments, you may be asked to bring an advance deposit at the time of your pre-admission testing or admission to the hospital. The hospital welcomes MasterCard, Discover, and VISA. The Patient Financial Services department will file your insurance claim with your insurance carrier.

Assistance For People In Need
Chester River Hospital provides necessary emergency medical care to all persons regardless of their ability to pay. We will consider financial assistance for those patients who cannot pay the total cost of hospitalization due to the lack of insurance coverage and/or inability to pay. Please discuss any financial concerns you may have with your financial counselor.

If you do not have insurance, our patient financial services counselors will schedule an interview with you to determine payment arrangements and/or assist you in completing a Medical Assistance application. For additional information, please call 410-778-7668, ext 4445.

Q. Whom can I talk to with questions about my bill?
A. Our Patient Account Representatives are available to help you over the phone with any questions or concerns you may have about your bill. Representatives are available Monday through Friday, 8:00 a.m. until 4:30 p.m. Call 410�778-7668, ext. 4400. 
Q. When will I receive a bill?
If your insurance information was verified when you registered, you will not receive a bill until:

Your insurance company pays the claim, leaving a balance;
Your insurance company hasn`t responded to the claim within a reasonable amount of time; or
Your insurance company denies the claim;
Q. When do I become responsible for paying my bill?
A. You are legally responsible for your bill at the time you receive services from the hospital. We require all patient balances be paid immediately after you are notified.
Q. What if I get more than one bill?
A. You may receive more than one bill for the same hospital stay. These separte bills are for services provided by physicians, anesthesiologists, radiologists, surgeons or other healthcare professionals. If you have questions about a specific bill, please call the phone number listed on that bill.
Q. How can I pay my patient balance?
A. We offer two payment options:

1. You can pay by cash, check or money order. Make the check or money order payable to �Chester River Hospital Center� and please include your account number.

Mail to:
Chester River Hospital Center
100 Brown Street
Chestertown, MD 21620

2. You may choose to use your MasterCard, Visa or Discover Card. If you have further questions or cannot pay the balance immediately, please call our Patient Financial Services Department at 410-778-3300, ext. 4445.
Q. Who do I talk to if I have a comments and concern?
A. Please direct any comments, concerns, or grievances to the Quality and Risk Management Department at 410-778-7668, ext.2324.

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