Chester River Hospital Center is fully accredited by The Joint Commission (TJC). Our commitment to our community for the provision of quality and safe care is a cornerstone of our organization. Community involvement is essential to our continuous growth and the ongoing improvement of our services.

If you have a patient care, quality, or safety concern at the Chester River Hospital Center, please contact our Patient Advocate, Karen Twigg, at 410-810-5670 or e-mail ktwigg@chesterriverhealth.org. Chester River Hospital Center is committed to resolving care and safety issues in a timely manner. You may also call our Quality & Safety Hotline at 1-888-402-4YOU (4968). We welcome your suggestions, ideas, or concerns related to patient safety and/or quality of care.

However, if your concerns are not resolved through the Patient Advocate or Quality & Safety Hotline, you may contact the Maryland Office of Healthcare Quality at 1-877-402-8218 or are The Joint Commission at 1-800-994-6610 or e-mail complaint@jcaho.org.